Refund and Cancellation Policy

This Refund and Cancellation Policy explains how Skulinker handles subscription cancellation, renewal, access, and refund requests. It should be read together with the Terms of Service and the pricing or checkout information shown when you purchase a plan.

Canceling a subscription

You can cancel automatic renewal from the billing controls available for your workspace or through the payment provider's subscription management flow. Cancellation stops the next renewal; it does not normally end access immediately. Your workspace remains available through the end of the current paid billing period, and the billing page shows the applicable access date when it is available.

Canceling a subscription does not by itself create a refund for the current billing period. To avoid a future charge, cancel before the renewal is submitted by the payment provider.

Introductory monthly pricing and annual plans

Eligible monthly plans may show an introductory price for the first three billing cycles. After those cycles, the subscription renews at the standard monthly price shown at checkout. Annual plans are prepaid for twelve months and renew at the annual price shown at checkout. The order and payment-provider receipt are the source of truth for the amount, currency, taxes, and renewal terms that applied to a purchase.

When a refund may be available

If you are not satisfied with your experience using Skulinker, you may request a refund review within 7 calendar days after the relevant subscription payment. We will verify the account and order; submitting a request does not guarantee approval, and an approved refund will be returned to the original payment method.

We review refund requests for situations such as:

• an experience-related request submitted within 7 calendar days after a subscription payment;
• a duplicate or clearly incorrect charge;
• a payment-provider processing error;
• a charge that you do not recognize and that can be matched to an account or order review; or
• a refund right that applies under the checkout terms or mandatory applicable law.

A refund is not complete until the payment provider confirms the transaction. The provider may return the money to the original payment method and may control the time it takes to appear.

Charges that are not automatically refunded

Unless the checkout terms, applicable law, or the 7-day refund review window above say otherwise, we do not automatically refund:

• unused time after a mid-cycle cancellation;
• an annual plan after payment has been processed;
• a monthly introductory cycle that has already been billed;
• workspace inactivity; or
• a missed cancellation before a scheduled renewal.

If a specific offer has different refund terms, those terms will be shown at checkout and will control for that purchase.

How to request a refund review

Email support@skulinker.com from the account email address and include the workspace or order reference, the charge date, the amount and currency, and a short explanation. Do not send a full card number or other unnecessary payment credentials. We may ask for information needed to verify the account and investigate the payment.

Access and data after cancellation

After a subscription or trial ends, workspace business data may remain available in read-only mode for 30 days and then be archived for a further 60 days. Deletion is scheduled 90 days after access ends, with the applicable date shown in advance when the product supports it. A renewal or reactivation may change this schedule. Account, order, payment, membership, and audit records may be retained when needed for security, accounting, fraud prevention, dispute handling, or legal compliance.

Mandatory rights

Nothing in this policy removes or limits a refund, cancellation, or consumer right that cannot lawfully be waived in the place where you use or purchase the service.

Changes and contact

We may update this policy when our plans, payment providers, or legal obligations change. The version published on this page applies from its stated update date. For questions about a charge or this policy, contact support@skulinker.com.